Managing orders

Every purchase becomes an order in the Orders tab, numbered and timestamped, with the buyer's details and line items.

The lifecycle

Orders move through statuses — pending → paid → shipped → completed, with canceled and refunded as exits. The tab only ever offers the legal next steps for each order, so nothing can be marked shipped before it's paid. Changing an order's status is an admin action; editors see everything.

What happens automatically

• Paid: the customer gets a confirmation email, your notification recipients get a new-order email, and stock counts go down.
• Shipped: add a carrier and tracking number and the customer gets a shipped email with the tracking link.
• Canceled or refunded: stock is returned, and a cancellation email goes out. Refunds issued in Stripe flow back automatically and mark the order.

Each order keeps a timeline of every change and supports private notes for your team ("customer asked for gift wrap").

Manual orders

Took an order over the phone or at an event? Create a manual order to keep the books and stock straight — it follows the same lifecycle.

Emails come from your domain

Order emails send from your verified sending domain when you have one (see Newsletter and email) — which is what keeps them out of spam folders.